Insurance Agent / Broker - Standards of Care Consultants: 18

Britta M. Moss CPCU, SCLA, AIC-M, is a graduate of The Ohio State University and a 25+ year veteran of the Property & Casualty Insurance industry.  She has claims experience in a wide variety of personal and commercial lines claims as a Claim Representative, Examiner, Supervisor, Trainer and Manager.

Ms. Moss handles, supervises, manages and provides training for claims involving auto damage, personal & commercial property damage, bodily injury, personal injury, property damage liability, commercial general liability, uninsured / underinsured motorists, medical payments, personal injury protection, and allegations of bad faith and extra-contractual exposure.

Consulting Services Include:

Claim Consultation & Training: 

• In-House Claims Consultation and Training available on a wide range of topics and highly beneficial for any party touched by the claim process, including adjusters, agents, CSRs, underwriters, sales reps, and legal counsel.
• Good faith claim handling, supervision and management, improvement of documentation skills & procedures, understanding & managing work environment pressures, maintaining credibility & mutual respect, managing corporate discovery demands, policy & procedure refinement.

Auditing 

• Flexibility to take on a wide range of audit projects, from complete claim portfolio reviews to focus audits. Objectively review factors that are often difficult to assess at ground level: handling/management consistency, reserve adequacy, process efficiency & effectiveness, training needs, reporting gaps, and bad faith, extra-contractual, and other volatile exposures.

Presentations

• Meetings, Seminars, or Panel Discussions on best practices and standards of care in claims investigation, evaluation, negotiation, and settlement, what they see on both sides of the aisle as experts, and bad faith litigation trends.

Britta Moss's Expert Witness Profile.

PozmantierWilliams Insurance Consultants, LLC is an Insurance / Risk Management firm that offers clients negotiating expertise and depth of knowledge to optimize their coverage while in many cases reducing costs. Services Include:

• Design / Implement / Audit Insurance / Risk Management Programs
• Contractual Review and Recommendations
• Lease Analysis
• Broker Selection / Broker Services Review Advice
• Competitive Marketing of Insurance Programs
• Merger and Acquisition Due Diligence
• Executive Insurance Review
• Claims Services
• Captive / Alternative Risk Planning Services

Joe L. Williams, CPCU, partner in PozmantierWilliams Insurance Consultants, LLC, has over 49 years of experience as an Insurance Agent / Broker and Insurance Consultant. From 1970 until 2007, he was a principal shareholder in a large Houston firm, Wisenberg Insurance + Risk Management, and was Chairman and CEO when the firm was sold to a subsidiary of Wells Fargo Bank. Mr. Williams is very familiar with all phases of the insurance industry, including consulting on bad faith, customs and practices, and standards of care. He has particular expertise in property coverage, business interruption, non-subscription, and risk transfer techniques. During the past several years, Mr. Williams has been a media contact for radio, television and news publications as an authoritative source of information about various insurance and risk management topics. He has taught numerous seminars on Business Insurance at the University of Houston. He has lectured and been a seminar leader on various insurance topics. View Joe Williams' Expert Witness Profile.

Paul W. Burkett, JD, CPCU, CIC, ARM,CRM, ALCM, has been CEO of Snoaspen Insurance Group, Inc., since 1995. He has extensive experience:

• Providing Insurance Risk Management Consultant Services and Policy / Risk Management Program Audit Services to Commercial Clients and Agents/Brokers
• Providing Personal and Commercial Insurance Policy Coverage training for Agents, Brokers and Risk Managers

Mr. Burkett began his career as a Loss Control Representative for SAFECO Insurance Company after serving as an Officer in the United States Air Force. During his career with SAFECO, he served as a Loss Control Supervisor, Loss Control Manager, Commercial Sales Representative, Division Commercial Lines Underwriting Manager, and Regional Workers Compensation Manager.

From Safeco Insurance Company, Mr. Burkett worked for Frank B. Hall & Company as a Vice President in charge of Risk Management Services. From Frank B. Hall, Mr. Burkett assisted in establishing the Meadowbrook of Colorado office and focused on developing specialized group programs.

Paul Burkett delivers seminars as a National Instructor for Certified Insurance Counselor (CIC) Courses, National Instructor for Certified Insurance Service Representative (CISR) Courses and a Nevada Independent Insurance Agents Association Instructor for numerous Personal and Commercial Insurance coverage topics.

Areas of Expertise:

• Insurance Company Good and Bad Faith
• Agent / Broker Standard of Care
• Insurance Industry Customs and Practices
• Risk Management
• Business Contract Insurance Clause Analysis and Application
• Insurance Coverage Analysis
• Insurance Claims Disputes Analysis

View Paul Burkett's Expert Witness Profile.