Cosmetology Beauty Salon Expert Witness Susan Maccoy

Susan Maccoy is an actively practicing Cosmetologist and experienced Expert Witness on Beauty Salon and Spa Products, Processes, Procedures, Policies and Standards. With over 45 years of experience, Ms. Maccoy combines an extensive background and foundation of knowledge in cosmetology and salon business and operations with critical and analytical thinking to provide solid, informed support for litigation. She was a salon owner and has been a manager of independent and franchise chain salons. She holds current cosmetology licenses in Illinois and Florida. Ms. Maccoy has assisted the legal profession on issues related to the cosmetology, beauty salon, and spa industries for over 35 years. Her expertise and professional experience encompass the full range of cosmetology products, services, techniques, and salon management. Ms. Maccoy also provides valuable insight for cases involving consumer and employee personal injury, product liability, professional liability including salon/spa customer injury,and allegations of discrimination in the salon and spa. To date,(2022) Ms. Maccoy has been retained by the defendant in approximately 30% of her engagements and by the plaintiff in 70%. In 2011, her investigative work and expert opinions were instrumental in obtaining dismissals with prejudice in two actions, one in state court and one federal. Zoom Conferencing   Available.Areas of Expertise:

• Salon Policies and Procedures
• Cosmetology Standards of Care, Processes, Procedures, Timelines, Workflow Protocols
• Salon / Spa Incidents and Injuries
• Salon / Spa Incident Investigation and Re-Creation - Chemical Formulations and Usage
• Salon Contractual Agreements - Employment, Rental, Salon Rental / Sale, Independent Contractor / Booth Rental
• Certified in Milady Salon Infection Protocols 2020
• Certified Covid 19 Protocols for Salons and Spas 2020 (Barbicide)

In her book, Down the Shampoo Bowl - The ABC's of Hair Salon Management, Ms. Maccoy explains the management and financial side of the beauty business and how to motivate employees, handle difficult clients, and promote business and services through traditional channels and social media. View Consulting Profile.