FEATURED ARTICLES BY RAY HORAK

10/25/2021· Telecommunication

Telephone Consumer Protection Act (TCPA) Compliance In The Wake Of Facebook v Duguid

By: Ray Horak

In the context of the Facebook v Duguid decision, considering all the issues it addressed and didn’t, clarified and confused, honest and conscientious actors have to be freshly concerned about TCPA compliance. That means checking all the boxes, doubling down on all the right things, and identifying and plugging all the holes in your call center operations.

8/26/2021· Telecommunication

Telephone Consumer Protection Act (TCPA) - Facebook v Duguid: It Ain't Over

By: Ray Horak

Not particularly surprising to those of us who work in the TCPA domain or are impacted by it, the published articles, blogs and such are mostly, if not all, written by attorneys in the defendants’ bar. I reckon those in the plaintiffs’ bar like to keep their opinions, musings and strategies to themselves until the litigation process begins. I provided some TCPA background and context in a previous article, TCPA: Facebook v Duguid, but will repeat some of that here to refresh your memory.

6/18/2021· Telecommunication

Telephone Consumer Protection Act (TCPA) - Facebook v Duguid: Punctuation Matters

By: Ray Horak

The decision of the Supreme Court of the United States (SCOTUS) in the matter of Facebook v Duguid has been perhaps the single most anticipated in the realm of the Telephone Consumer Protection Act (TCPA), at least in the last decade or so, and all over a punctuation mark - a comma, to be exact.

9/21/2019· Telecommunication

Telephone Consumer Protection Act (TCPA) Compliance: A Checklist

By: Ray Horak

The Telephone Consumer Protection Act (TCPA) was passed into law in 1991. At the time, consumers were plagued by sales calls which it seemed always came at the most inconvenient times...In an effort to address a growing number of telephone marketing calls and certain other telemarketing practices...

6/13/2019· Telecommunication

Rumplestiltskin, LLP: The Dark Side of Dialers

By: Ray Horak

Most of us know, at least in general terms, about the restrictions on unsolicited telemarketing calls to consumers and the national Do-Not-Call (DNC) list designed to end those annoyances...or opportunities, depending on your perspective. Just to refresh your memory, the TCPA states "It shall be unlawful for any person within the United States, or any person outside the United States if the recipient is within the United States—(A) to make any call (other than a call made for emergency purposes or made with the prior express consent of the called party) using any automatic telephone dialing system [ATDS] or an artificial or prerecorded voice

5/7/2019· Telecommunication

Rumplestiltskin, LLP: Volume I - The Dark Side of Fax

By: Ray Horak

In an effort to address a growing number of telephone marketing calls and certain other telemarketing practices thought to be invasions of privacy, Congress enacted the Telephone Consumer Protection Act of 1991 (TCPA), codified at 47 U.S.C. § 227.

2/27/2010· Telecommunication

Rumpelstiltskin LLP: Spinning 1 Junk Fax into Bars of Gold…or Pigs of Lead

By: Ray Horak

In an effort to address a growing number of telephone marketing calls and certain other telemarketing practices thought to be invasions of privacy, Congress enacted the Telephone Consumer Protection Act of 1991 (TCPA), codified at 47 U.S.C. § 227. We all know about the restrictions on unsolicited telemarketing calls..

9/16/2008· Communication

Context Expert Opinion: Choose Your Words Carefully

By: Ray Horak

Communications is a science, an art, and a field of study, depending on the context. In simplest terms, communications is the means by which people express ideas or information