"How do you build community? What promotes inclusivity and civility in residence halls? And how can RAs avoid common mistakes that may compromise their role or violate campus policies? Lessons Learned, 2nd ed, answers these and other prescient questions. Future RAs will be indebted to Foubert and the ‘informants’ who authored letters for each chapter, as they lay open their mistakes for the benefit of others. I only wish this book was available when I was an RA at the University of Virginia working with then-associate dean John Foubert. Fitting that he'd go on to write this important edition!"
―Terrell L. Strayhorn, associate professor and director of Center for Higher Education Research
at the Ohio State University
"Once again, John Foubert has done a wonderful job outlining the issues, challenges, and rewards our student staff face while working in residential life. Dr. Foubert's style is easy to read, but it also captures the level of detail that helps to provide true learning for the reader. There's plenty in here to benefit both new and returning staff. Should be required reading for all staff members in our field!"
―Julie Weber, director of housing and residential life at New Mexico State University
"Lessons Learned is a critical resource for valued leaders on our campuses. The format of the book is accessible, practical and situated in a student-development framework. Faculty, supervisors and students will learn together via interactive learning opportunities and reflective practice. Add this important text to your reading list, now!"
―Patricia A. Perillo, PhD, vice president for student affairs at Virginia Tech
"Foubert has filled the covers of Lessons Learned, 2nd ed, with a training model that incorporates the new scale-up classroom teaching technique. Balancing resident assistants’ peer education with exposure to real-life cases maximizes their learning in a manner that no current training program provides and captures the attention of resident assistants page after page. Every page that a resident assistant reads will increase their preparation to work with residents. Supervisors have a great training resource at their fingertips.
―Norbert Dunkel, associate vice president for student affairs at the University of Florida
"Lessons Learned provides a foundational and engaging learning experience for student staff. It incorporates examples from actual situations and helps readers reflect on their response to each story. The issues explored in the chapters are not only comprehensive but cutting edge, and the questions and tips at the end of each chapter spur the kind of thoughtful interaction that leads to excellence."
―Jeff Doyle, PhD, dean for student learning and engagement at Baylor University
John D. Foubert, PhD, began his career in residence life as an RA at the University of Richmond, where he was assigned to the most difficult floor in the wildest hall on campus. He has worked for over two decades as an administrator and professor at several colleges and is the president of One in Four, a nonprofit organization dedicated to rape-prevention programming.
