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Gary K. Vallen
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Check-in Check-Out: Managing Hotel Operations (9th Edition) 9th Edition

by Gary K. Vallen (Author), Jerome J. Vallen (Author)
4.5 4.5 out of 5 stars 37 ratings
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There is a newer edition of this item:

Check-in Check-Out: Managing Hotel Operations (What's New in Culinary & Hospitality)
Check-in Check-Out: Managing Hotel Operations (What's New in Culinary & Hospitality)
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Now in its Ninth Edition, Check-in Check-Out remains the leading guide to managing profitable hotel operations. Extensively revised to reflect the industry’s rapid change, it presents rich detail about best practices and future directions, while offering the widest coverage of any book in the field. Students gain an intuitive understanding based on the flow of the guest’s experience: through reservation, arrival, registration, service purchasing, departure, billing, and recordkeeping. The entire rooms division is covered thoroughly, and linked to other hospitality functions, related industries, and the broader economy. Extensive new coverage includes: increased internationalization; green operations; new financing sources; boutique and urban collections; new reservations strategies; and much more. This edition has been streamlined to help students learn more in less time, and contains 150+ exhibits to promote visual learning.

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  1. ISBN-10
    0132706717
  2. ISBN-13
    978-0132706711
  3. Edition
    9th
  4. Publisher
    Pearson
  5. Publication date
    August 17, 2012
  6. Language
    English
  7. Dimensions
    8.6 x 1 x 10.9 inches
  8. Print length
    480 pages
  9. See all details
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Product details

  • Publisher ‏ : ‎ Pearson; 9th edition (August 17, 2012)
  • Language ‏ : ‎ English
  • Hardcover ‏ : ‎ 480 pages
  • ISBN-10 ‏ : ‎ 0132706717
  • ISBN-13 ‏ : ‎ 978-0132706711
  • Item Weight ‏ : ‎ 2.43 pounds
  • Dimensions ‏ : ‎ 8.6 x 1 x 10.9 inches
  • Customer Reviews:
    4.5 4.5 out of 5 stars 37 ratings

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Gary K. Vallen

Gary K. Vallen

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Customer reviews

4.5 out of 5 stars
4.5 out of 5
37 global ratings

Top reviews from the United States

David R. Gustafson
5.0 out of 5 stars behind the automation of today...
Reviewed in the United States on October 6, 2014
Verified Purchase
Very good, comprehensive book. It is well written and it is focused on teaching Hotel management, operations and concepts. It explains some things in a "stubby-pencil" approach (before today's (2014) technology), but this is important because it is foundational to understanding how the transparent "automated" processes work. This is a very refreshingly, good book.
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Layna M
3.0 out of 5 stars Very Informative but super dry.
Reviewed in the United States on December 18, 2013
Verified Purchase
This book covers a large amount of hospitality information. It is extremely thorough and has very long chapters. It is also very dry and boring, but that's what is to be expected from a textbook. You will learn a lot from it but if you have to read it from front to back like I had to do for my class get ready for some lonnnngggg miserable times! Turn on some music and have some snacks nearby so the reading experience will be a less traumatic for you.
2 people found this helpful
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Marcia Burnett
5.0 out of 5 stars Im an Amazon woman!
Reviewed in the United States on September 6, 2015
Verified Purchase
I love amazon. My only problem is the length of time I have to wait sometimes but I know it's out of there control. I'm just really excited so at times I cnt wait...love them overall
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Charldine
5.0 out of 5 stars A good book
Reviewed in the United States on December 15, 2018
Verified Purchase
I study hospitality
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Jodee Dalton
5.0 out of 5 stars Five Stars
Reviewed in the United States on February 21, 2016
Verified Purchase
college text
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Janice
3.0 out of 5 stars Three Stars
Reviewed in the United States on February 14, 2017
Verified Purchase
The book was a bit old and not in great condition but it gets the job done.
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